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Frequently Asked
Questions (FAQs) 

What are the benefits of using PanteraPay?

  • No more absorbing merchant fees—your business gets paid in full. • Encourages customers to use cost-effective payment methods. • Provides a seamless and flexible payment experience.• Introducing a simple, two-step process to get your business up and running with PanteraPay – no matter the size!  • Just fill out your business details, answer a few questions about your business principals, and provide the banking information where you'd like your funds deposited. After a quick verification, you'll be welcomed into the PanteraPay app and onboarding page. • Next, easily set up your custom invoices, company, and customer information, along with the line items you want programmed into the system. And just like that, you're ready to go! Start sending invoices, accepting credit card payments, and most importantly, free up your time by ditching the paperwork. It's that easy! • Discover PanteraPay: The Easiest Way to Get Paid, With No Credit Card Fees for You! • Are you tired of losing money to credit card fees? With PanteraPay, you can accept payments with NO Credit Card fees on your end – and it’s easier than you think! • Here’s the best part: Your customers choose how they want to pay. Whether it’s via credit card, ACH, check or even cash, the decision is entirely in their hands. When they pay by credit card, your invoice will include a small service fee (typically around 4-5%), which is passed on to the customer – not you. That means you get paid in full for your services, without having to absorb expensive merchant credit card fees. (Small fee may apply for ACH)  • But wait, there’s more! If your customer opts to pay with cash, check, or ACH, they’ll get a 4-5% discount on their invoice. That’s right – PanteraPay makes it easy for your customers to save money and helps them avoid those pesky credit card interest rates. • With PanteraPay, everyone wins: your customers save, and you get paid in full. It’s the smart, simple way to handle payments – and your customers will love it!

1. How does PanteraPay work?

PanteraPay simplifies payment processing for your business by offering a two-step setup process. After providing your business details, answering a few questions about your business principals, and submitting banking information, you’ll quickly be onboarded into the PanteraPay app. From there, you can easily set up your custom invoices, company details, and customer information. You’re then ready to start sending invoices, accepting payments, and reducing your paperwork!

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2. What types of payments can I accept with PanteraPay?

With PanteraPay, you can accept a variety of payment methods, including:

  • Credit cards

  • ACH (Automated Clearing House) transfers

  • Checks

  • Cash

Your customers have the flexibility to choose how they want to pay, and you don’t have to worry about absorbing credit card processing fees.

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3. What is dual pricing and how does it work?

Dual pricing is a strategy where you offer two different prices for the same product or service depending on the payment method used by the customer.

  • Base Price: This is the price if your customer pays by cash, check, or ACH*. It does not include credit card fees.

    • Credit Card Price: This is the price if the customer chooses to pay by credit card, which includes a 4-5% processing fee added to the total cost.

For example:

  • Base price (cash, check, ACH*): $100

  • Credit card price (credit card): $105

This way, you get paid in full for your services without absorbing credit card fees. (*If ACH, you only pay a set fee, typically $2.00 per transaction)

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4. How can I avoid credit card fees?

With PanteraPay, you don’t have to worry about absorbing credit card processing fees. When your customer pays via credit card, they’ll pay a small service fee (around 4-5%) on top of the invoice amount, which is passed directly to them. If they choose to pay by cash, check, or ACH*, they can also receive a 4-5% discount. (*If ACH, you only pay a set fee, typically $2.00 per transaction)

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5. What if a customer wants to pay via ACH?

If your customer pays by ACH, they can still benefit from the 4-5% discount, and there is a small, flat $2.00 fee for ACH* payments that will be charged to your business (not the customer). ACH is a great way to save on processing fees.

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6. Is there any fee for using ACH?

While ACH* payments are free for your customers, there is a small $2.00 flat fee that will be applied to your business if you accept an ACH payment.

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7. How does PanteraPay save me time?

PanteraPay helps you save time by automating the invoice creation and payment process. You can easily send invoices, track payments, and manage customer information all from within the PanteraPay app. Say goodbye to manual paperwork and time-consuming processes.

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8. Are there any hidden fees?

There are no hidden fees when using PanteraPay. The only fees you’ll encounter are:

  • Customers get charged a 4-5% fee, if they choose to pay by credit card (not the business)

  • A $2.00 flat fee for ACH payments, which is charged to the business (not the customer)

  • Your Monthly Subscription fee of $29.99 For the ALL INCLUSIVE PanteraPay unlimited invoices, unlimited users plan.

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9. How do I set up my PanteraPay account?

Setting up your PanteraPay account is easy! Simply:

  1. Provide your business details and banking information for deposits.

  2. Answer a few questions about your business principals.

  3. After a quick verification process, you’ll gain access to the PanteraPay app, where you can set up custom invoices, company info, and customer details.

  4. Start sending invoices and accepting payments!

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10. Can my customers choose to pay using a credit card without any extra costs for me?

Yes! That is what PanteraPay is all about, saving the business money. With PanteraPay, if your customer opts to pay by credit card, the additional 4-5% processing fee is passed directly to the customer. You will get paid in full, and your customers will be made aware of the extra fee upfront. (*If ACH, you only pay a set fee, typically $2.00 per transaction)

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11. Is PanteraPay compliant with payment regulations?

Yes, PanteraPay follows all necessary regulations and card network guidelines. We ensure that the dual pricing model and all other aspects of our payment system comply with applicable laws and industry standards.

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12. How do I communicate the dual pricing to my customers?

It’s important to clearly communicate the dual pricing structure to your customers, both on the invoice and at the point of sale. This ensures transparency, and your customers will know what to expect based on their payment choice.

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13. Can I customize my invoices with PanteraPay?

Yes, PanteraPay allows you to customize your invoices, including logo, your business information, contacts, adding line items, customer details, and any other relevant information. You can easily set up your invoice templates and get started in no time.

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14. How long does it take for payments to be processed?

Payments are typically processed within 24 hours. You’ll receive your funds in the bank account you provide during onboarding. ACH payments may take slightly longer to process compared to credit card payments.

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15. What if I need help setting up or using PanteraPay?

Our support team is here to assist you! If you have any questions or need help with setup, feel free to contact our customer support team via email or phone. We’re happy to guide you through the process.

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16. How can I accept credit card payments without fees on my transactions?

With PanteraPay, your customers decide how they want to pay. When they choose to pay by credit card, the invoice includes your service fee plus the credit card fee (usually around 4-5%). This fee is passed onto the customer, so you receive the full payment without deductions.

17. What payment options do my customers have?

Your customers can choose to pay via:

  • Credit Card: They pay the full invoice amount, including applicable fees.

  • ACH*, Cash, or Check: They receive a 4-5% discount on the total invoice amount. (*If ACH, you only pay a set fee, typically $2.00 per transaction)

18. How does PanteraPay help my customers save money?

Customers who pay with ACH, cash, or check receive a 4-5% discount on their invoice. This not only saves them money but also helps them avoid high credit card interest rates.

19. Will I always receive the full payment for my services?

Yes! Regardless of the payment method your customer chooses, your business will receive the full amount for your services. (*If ACH, you only pay a set fee, typically $2.00 per transaction)

20. How do customers make a payment?

Customers can pay directly from the invoice sent to them via email or text, making the process simple and convenient.

21. What are the benefits of using PanteraPay?

  • No more absorbing merchant fees—your business gets paid in full.

  • Encourages customers to use cost-effective payment methods.

  • Provides a seamless and flexible payment experience.

  • Introducing a simple, two-step process to get your business up and running with PanteraPay – no matter the size! 

  • Just fill out your business details, answer a few questions about your business principals, and provide the banking information where you'd like your funds deposited. After a quick verification, you'll be welcomed into the PanteraPay app and onboarding page.

  • Next, easily set up your custom invoices, company, and customer information, along with the line items you want programmed into the system. And just like that, you're ready to go! Start sending invoices, accepting credit card payments, and most importantly, free up your time by ditching the paperwork. It's that easy!

  • Discover PanteraPay: The Easiest Way to Get Paid, With No Credit Card Fees for You!

    Are you tired of losing money to credit card fees? With PanteraPay, you can accept payments with NO Credit Card fees on your end – and it’s easier than you think!

    Here’s the best part: Your customers choose how they want to pay. Whether it’s via credit card, ACH, check or even cash, the decision is entirely in their hands. When they pay by credit card, your invoice will include a small service fee (typically around 4-5%), which is passed on to the customer – not you. That means you get paid in full for your services, without having to absorb expensive merchant credit card fees. (Small fee may apply for ACH) 

    But wait, there’s more! If your customer opts to pay with cash, check, or ACH, they’ll get a 4-5% discount on their invoice. That’s right – PanteraPay makes it easy for your customers to save money and helps them avoid those pesky credit card interest rates.

    With PanteraPay, everyone wins: your customers save, and you get paid in full. It’s the smart, simple way to handle payments – and your customers will love it!

    DUAL PRICING EXPLAINED AND SAMPLE

  • Dual pricing is a strategy where a company offers two different prices for the same product or service based on the payment method chosen by the customer. Here's how it works at PanteraPay when a company sends a bill with two prices:

  • Price Without Credit Card Fees: This is the base price of the product or service, which applies if the customer pays using cash, check, or Automated Clearing House (ACH) transfer. (Only if a customer uses ACH, a $2.00 flat fee will apply to Company, not to the Customer) As you can deduce, this price does not include any additional fees associated with credit card processing to customer.

  • Price With Credit Card Fees: This price includes the base price plus an additional set percentage to cover ALL of the credit card processing fees involved. On this sample the percentage is set at 4-5% of the total transaction amount. This price applies if the customer chooses to pay using any credit card.

  • Example:

  • Base Price: $100  If paid by cash, check or ACH.

  • (Only if customer uses ACH a $2.00 flat fee will apply to Company not to Customer)

  • Credit Card Price: $105 (if paid by credit card, assuming a 4-5% fee)

  • Invoice Layout:

  • Item Description: Service/Product Name

  • Base Price: $100

  • Credit Card Price: $105

  • Customer Choice:

  • The customer can choose to pay the base price by using cash, check, or ACH.

  • Alternatively, the customer can choose to pay the higher price that includes the credit card processing fee if they prefer to use a credit card.

  • Benefits:

  • For the Business: This strategy helps businesses offset the costs associated with credit card processing fees, which can add up over time.

  • For the Customer: Customers have the flexibility to choose their preferred payment method and are aware of the cost implications upfront.

  • Implementation:

  • Businesses need to clearly communicate the dual pricing structure to customers, both on the invoice and at the point of sale.

  • It's important to ensure that the dual pricing model complies with any applicable laws and regulations, as well as card network guidelines.

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